Showing posts with label beta readers. Show all posts
Showing posts with label beta readers. Show all posts

Wednesday, May 7, 2014

The Importance of Honest Feedback

A couple weeks ago, I covered why indie authors needed editors. Not long after, I was invited to expand on the piece and have it posted on the IRC website. This got me thinking about what comes before that editing. Beta readers, feedback, revisions, and polishing—for most authors anyways. I’m huge on beta readers, I have several of them and I beta read for others. I hate giving negative feedback, but I always couple it with something positive. Recently, I had one where the plot was good, but the execution was poor. I told Mia several times, “This person is going to hate me after this.” Because when I spoke to the person, they’d told me they’d gotten nothing but positive, glowing, feedback.

Luckily, she didn’t hate me. She asked me questions about it and then set on to work to clean it up. Honest feedback is what authors need to thrive. We are never going to grow and learn if we don’t get it. When I get feedback from my betas, readers, or editors and it’s bad, overwhelming, whatever, I let myself mope around for five minutes. That’s it. No more, because I know these people aren’t out there to hurt me, they are there to help me. I wouldn’t be anywhere without them. I consider every suggestion, even if I don’t use them, because there’s a chance that it could help the story.

This doesn’t only go for writing, but your whole product, covers and everything. You may think that you have the best cover on the market, but others may not think so. Your family and your friends of course are going to say, “Yeah, it’s great!” Because they are afraid to hurt your feelings (or they don’t care that much…). Have a team of people that you trust to give you honest feedback and keep them close. If someone tells you simply ‘it’s good’ start asking questions, why do you think it’s good? What could I do to make it great? What didn’t you like? If they can’t answer it, or give you canned answers, take them off your list. If you give them a document to mark up and there’s barely anything and no notes to accompany it, take them off your list.

Now that being said, beta readers, readers, and editors: Do not be afraid of hurting our feelings. I’m not saying that you have to be harsh, but you don’t have to sugar coat things either. Don’t say: this is a pile of shit, tell the author specifically what you don’t like, follow up with some good things too. You need to be honest with us. We can take it! We learn with honest feedback, we won’t learn if all you do is stroke our egos. No one writes a perfect first draft, we don’t catch our own plot holes all the time, and we certainly don’t always see from the readers POV. Don’t be afraid to ask questions to get us thinking.



Wednesday, March 19, 2014

Quitter or Failure?



When does a writer become classified as a failure? Who makes that decision? Is there a secret number that if you don’t hit it you are forever ranked as a failure?

There seems to be this idea from non-writers that if the author they know hasn’t hit the New York Times Best Seller List then they’ve failed. I don’t agree, but there comes a time when you probably need to reevaluate what you are doing if you aren’t hitting the goals you set for yourself. (As long as they are realistic goals)

A couple of things happened this past week that have caused me a bit of self-doubt and admittedly some tears and made me wonder when someone becomes known as a failure. Is it after they try to do everything that everyone says works and steering clear of the things that supposedly don't work? Or is it just as simple as, they are a failure when they think they are one?

1) I see authors behaving badly on social media. Responding to bad reviews, calling out their friends for not buying their books, bad mouthing other authors, and throwing themselves pity parties all because they’ve been doing this for so long and have nothing to show for it.

They do the one thing that every single Marketing book says not to do and yet they are top-selling in their genre. Although if you listen to them they are barely selling, but look at their numbers and they are tops in their genre.

This leads me to believe that maybe people really do inherently flock to drama. Maybe these authors aren’t so much “behaving badly” as they are marketing geniuses!

That’s crazy, you say? Really? On any given post on social media by an author bashing a bad review, talking about giving up because sales are low, or threatening to cull their friends lists to get rid of “haters” you will find – I shit you not- between 25-100+ comments on those threads. Either backing up the authors claims that the bad review is bullying, ego stroking them to tell them not to quit and recommending friends to buy the authors books, or begging to stay in that author’s “Inner Circle” because they are such loyal fans.

It’s a marketing win! Hello! These people are getting fresh exposure whenever they do these posts. It’s genius.

I still won’t go that route… But hey, they found something that works, and even better not a lot people do it (since we all read the books that say it’s a no-no). They reap the benefits. Good on them, but it still leaves me feeling blah about my own marketing. And so, I need to reevaluate my plan. Their plan won’t work for me but my current plan isn’t working so well either.

2) The other issue comes from family. Extended family, but family none the less. I could probably just leave it at that, since Family, even distant family, always knows how to hurt you most. They know the weak spots in our armor.

An extended family member asked me how my “little writing thing” was going. When I said, “It’s going.” They asked how many books I’ve sold… I hate that question. It seems so inappropriate. I would never ask someone how much money was in their bank account or how much cash they have in their wallet, but for some reason being invasive is okay when the person is merely writing “little stories”.

Anyways, I told them my numbers and they gave me one of these --> O.O <-- looks and said, “Wow… That’s it? I think it’s safe to say it’s time to throw in the towel and call it a good try.”

I didn’t feel up to arguing after that ego punch so I simply nodded and walked away. When I got home I let it eat at me. In truth it is still eating at me. I started looking at all the things I am doing wrong…

I’m spending too much time with my family. I could be writing more if we didn’t go do things or if I sent my kids to tutoring instead of helping them with homework. I spend too much time with my animals. I could probably learn something like formatting if I didn’t give them so much of my attention… But honestly these are things that I will not give up.

So I started looking at the other wrongs I’ve committed: I don’t have a dedicated editor. I rely on beta readers and numerous rounds of edits. Sure I’ve had people (several different people) edit my books, but I have no one who I have their full attention because the people I work with also write for themselves and have work of their own to do. So I started scanning the internet trying to find someone affordable… Still waiting on that.

I don’t know how to format. I have to rely on others and hope that I am not imposing on their time to get my stuff formatted.

I don’t know HTML… That could be useful too.

As my extended family member reminded me the other day: Successful authors pay for editing, formatting, and web-based stuff… Hell they have assistants, street teams, agents, etc… And I am here trying to do it by myself with the help of friends and trying to offset favors with trades and in the end feeling like I am spread too thing and failing.

I told my husband the other night “I’d rather quit than be a failure.” He said, “You’re only a failure if you quit.” (Which is what Alex said to me too.)

Would I really quit? No, not really. I just needed to say it out loud for a moment and embrace my own private pity party. I’ve been writing and telling stories long before anyone cared to read them. So no I am not quitting.

I don’t have huge sales, I’m not selling 50 books a month. I don’t have 100+ comments on my posts, but in the end what I do have is a handful of real friends who read what I write and tell me they love it. I have some solid reviews, even if they don’t number in the thousands. And lastly, I have my kids and ironically an estranged husband who are proud of me for doing what I am doing and for not giving up and who will always indulge me when I need to cry, or vent, or have myself a pity party.
That’s really all I need. I’m not here with delusions of making it big, hitting #1 spots on lists, or to have 5000 friends. I’m here for me, my stories, and for my friends and family who support me in this adventure.

Am I still feeling blah? Sure, but later today I’ll fire up Scrivener and write some more, because I can’t – not write – it’s in my blood and if I stopped I wouldn’t know what to do with myself.

P.S. After writing this all up I received an email about my Ellora’s Cave book, I got my first blog review for Twisted Revenge and it was a 4.5 star review. That helped make this day less gloomy. So while that has nothing to do with the self-publishing aspect it serves as a reminder: There’s always a silver lining.

Wednesday, March 12, 2014

Why indie authors need an editor

As indie authors, we have a few disadvantages one of them being editors. We have to find, hirer, and pay our own editors. Some of us get lucky and have connections others not so much. Some may be able to get by with an extra pair of eyes (or five...) however, some authors think that they don't need editors. At all. I attended an editor's group for a year and it was a joke. Everyone would set deadlines to have projects finished by and no one would stick to them. I started to feel like an over achiever and then I brought my editor with me to check out the group and hopefully show them why it was important to have an editor. These are the two responses that stuck with me. RM: I do all my own editing so I don't need an editor. I don't want anyone messing with my style. T: There isn't an editor who understands my work, so I don't give it to one.

Now...there are very few authors who can self edit to the point of not needing, at the very least, extra eyes. My editor almost passed out, she was so shocked at the response. So, why do we need editors and/or extra eyes? Take a look:


See all that purple, that's grammar and typos that my editor found in a work (under my other personality.) That's after I read through it for the ARCs. Now, I will admit that grammar is not my strong point, but there were a lot of typos that I missed. (Some very obvious ones, sweatpants pants, the his townhome, yeah....) My eyes scanned right over them because I knew what it was supposed to say. So my advice to you, get an editor, get an extra pair of eyes at the very least. I know that just starting authors can't always afford an editor, but use your resources. My editor is a college student in school for editing, she just finished an advanced grammar class (only person I know who says it's fun to diagram books. Seriously...) we exchange coffee for edits and so she can use my books on her resume when she needs to.

Mia used a combination of people to polish up WUIB. It can be done, but when you can, spend the money on a good editor. Look for their credentials, ask them to edit a section for you so you can get the feel on if they are a good match. Put some effort into it people, because nothing is worse than a bunch of bad reviews do to an unprofessional book. Also...pass it through some beta readers first. Your editor shouldn't deal with a first draft...that's just mean.

Wednesday, January 29, 2014

The Perceived Image of an Indie Author

Ah, the wonderful world of the internet. It's great for networking, wonderful to keep in touch with families, and it breeds drama, but it can also be a great place for open discussion. I tend to lean more towards conversations with indie authors, but occasionally I cross over and talk to traditionally published ones too when it comes to talking shop. My favorite is to talk to other hybrid authors, which Mia are now considered hybrid authors. That's important, because I'm getting ready to break down somethings that I found and or experiences on the internet this last week. I often like to pretend that there is no more perceived image of an indie author, that we can walk amongst traditionally authors with our heads held high, and no one will pick on us. Yeah, right. (Though to be fair, we pick on traditionally published authors.)

So let's quickly define indie authors, traditionally published, and hybrids.

Indie authors: Normally this refers to authors who have no affiliation with a true publisher. There are authors who are considered indie who have combined to make their own press, or even just one author who made their own press so there was a publisher name, but it's not a publisher that caters to other authors.

Traditionally published authors: Authors who has a publisher, regardless of it's a big five publisher or not.

Hybrid authors: Authors who are published both ways.

So now to the fun stuff, now that we're all caught up. On a Facebook post a traditionally published author poised a question in regards to the possibility to produce a large amount of writing as an indie author and it being quality writing.

When I was an aspiring author, I was completely against self-publishing, and this was one of the reasons why. I saw a particular author releasing something almost every month and I thought, there is just no way that it's polished enough. My Hubby tried to play devil's advocate and questioned me as to why it wasn't possible. In the end I shrugged my shoulders and thought, 'we'll see.' Now that I'm an author, under two different names, one which is indie and one which is hybrid, I know it is possible. Everything I'm writing, with the exception of A Demon's Heart, are things that will be published next year. Everything I'm planning on releasing this year is written and either just waiting on covers or is currently being edited. Under one name, I'll be releasing six titles, three that are novels, and three that are short stories. Under Alexandra, I'll (hopefully) be seeing the release of two books with Ellora's cave and two indie releases. At a convention, I met several authors that work this way and now that I know how it works, I know it's possible.

So naturally...I jumped in wanting offer the perspective of a indie author. I wrote a well though out response that invited conversation, did not bash traditionally published, and was hoping for a well thought out response. What I got instead was a simple thanks for responding. Hm. So I continued to follow the conversation, one person pointed out that I had valid points, and we continued to discuss, but the conversation ended basically with this: Traditional is better because edits take time and the publisher is the best at that.

That is an age old argument. Indie books are not edited. That is not true. Granted, there is stuff out there that is not edited, but that is not the whole lot. Just like people tend to think: Traditionally published have better story lines and knows what sells. No. I've read some awful Traditionally published books and though they follow trends, they can't switch as easily. (I'm not saying write towards the trends people, just pointing things out.)

Now as for the editing. Worried about downloading an indie book and having it been unedited? Check out the sample first, that's a glorious feature right there. It saved me $10 on an indie e-book the other week. On a book that helps give indie authors a bad name. But back to the point, traditional authors still hold that idea that they are better because they are with a publisher, that their editors know more than editors we can hire or our betas, who are normally made up of our target audience. Am I saying that indie authors are better? No, what I'm saying is that we are all authors, and yes there is good and bad writing out there and good and bad stories out there, but they aren't exclusively indie. There are those indie authors who think that they are better, though and that is the wrong attitude to have. We can all learn from each other here people, so knock it off!

That brings me to my next point. There was an article going around social media that had mentioned how different hybrid authors are. It talked about how we aren't indies, which is partially true, and we aren't really traditional, which well, is kind of true as well. We have a foot in each world, but here's the thing. We are still indie, we still know and do all the work for some of our projects. In the article it talked about how the only way a hybrid author could survive in this world is if they were a New York best seller before they 'turned indie' like we're vampires or something. Turned. According to the author of the article, if the author was not a NY best seller, than they were no better than the indie authors.

Hold up. That gives hybrids  a negative image too. Again, can't we all be just authors? Can't we all get along? Probably not, because this is how life goes, it's a uphill battle for us all, yes even traditionally published authors. The perceived image of an indie author is still a negative one in some people's eyes. What we need to do is find a way to change this, regardless of the category that we fall in.

Wednesday, September 18, 2013

The home stretch and the end of your rope.

I'm writing this for Mia, because she's in the home stretch *cheers*. She's ordered her ARCs from Createspace for the paper backs so she and a few others can go through and look for last grammar changes and typos. While all of you are cheering her on, this is what I want to explain to you. This process isn't easy. Trying to balance it with life, isn't easy, none of this shit is easy. There are hours of stress involved, working with Betas, working with covers, an editor and getting ready to release your baby into the world. Those who say that they have no anxiety over releasing a book or a short story are lying to you. In their head they are wondering about bad reviews, missed typos, and haters. There is sleep loss at night and long days of preparing.

So what does an author do when they get to the end of their rope? The home stretch is right there within their reach and it just seems that the world is piling more and more on top of them? The same thing anyone else does. They vent, they breath, they step back, once things ebb a little bit, they get back to it. By things I mean stress. There are deadlines to meet, even in the self-publishing world. Deadlines get things done, stress is a part of that. There are other stresses that aren't writing related, family, jobs (not all writers get to stay at home), health and so on. I can't tell you what Mia does, but I can tell you what I do.

I make a list, things get priorities, does it have to be done by that date? Okay, it gets moved to the top of the list, anything with a due date before that is moved above it. That helps me get a realistic look at what is going on. When it comes to family, obviously they take priority, but I know my situation isn't the same as everyone. I have great friends who help me when it comes to crunch time, they help watch my child for a day while I get work done.  When it comes to health...well to be honest I don't take the best care of myself, but I do know when it's time to say I have to nap with the baby instead of work. The newest thing I do when life tries to drag me down, I run. My thoughts go like this when I approach the treadmill. "This is going to be 30 minutes I could use for something else." I get on, throw on some angry music and go for it. I always feel better after and I always sleep better those nights. It's a win win....

Here's the thing, you have to find what works for you. This is a stressful career, you need to find a way to help curb that stress a little. Meditation, walking, just sitting for a little bit. You won't get anything done if you're too stressed out to think. All work and no play makes Jake a dull boy. Remember that. You don't want to go crazy or you'll burn yourself out. Take time for you, even if that just means switching to a project without a deadline for a little bit.

Let us all wish Mia good luck with Waking up in Bedlam! We all want to see it on the shelf and will be cheering her on as she runs that home stretch! <3

Wednesday, July 31, 2013

Burnt Out On Editing



Burn out. It sucks.

Due to my burn out I would totally end this blog post right there but I feel the obligation to explain myself. I am burnt out on editing Waking Up In Bedlam. True story.

I know as a writer I'm supposed to be all "this is the greatest thing ever and every part of this process is so much fun!" and others will say "If you aren't having fun and enjoying it then you aren't a real writer." I call bullshit on both those statements. No one is having fun and enjoying every millisecond of the writing process, some of us can admit when something is sucking and draining us. I don't think it makes me less of a writer to admit that I am burnt out. Note: I said "burnt out" I did not say "quitting" or "giving up", I just think it's healthy to admit out loud that I am burnt out. End of story.

Why am I burnt out? 1) I'm a perfectionist, I want WUIB to be perfect because I am so damn scared of the reviews that will say something along the lines of "You can tell this is self-published by the editing." 2) It's hard to kill the lines or scenes you love, even when it is what is best for the story. 3) Plot Holes. One of my beta readers found some plot holes, one of which requires rewriting an entire chapter. How the hell did I miss that? *shrugs* I have no clue, but it is there plain as day.

So there ya go, that is my bitch/complaint. Editing, I am not a fan of yours. But as much as I don't like editing, it is a process that is necessary. It is a critical step that must be completely thoroughly in order to put out quality work. As much as it might be a drag you have to just pick yourself back up and hit it again. I've been working in 2-3 chapter chunks at a time. That seems to help, I don't get so hung up on it and can work through my blahs as I try to map out that re-do chapter and sort these plot holes out.

Also, on the subject of editing, someone suggested autocrit.com to me the other day, I tried the free version and it was pretty awesome, except for the fact that the free version only let's you do 500 words at a time and gives you very limited tools (by very limited I mean only two). While it was very fun and I think it would be great for me to use in my first draft edits to take some of the burden off of my beta readers/editors there is no way I could afford the price-tag, for the full version it is over $100 and that my friends is just not doable. If I have time I'll do the free version in chunks, although a 60k manuscript would take 120 visits to the site.

Do you enjoy editing? Are you a stickler for grammar already so editing is a breeze for you? Do you use editing software?


Wednesday, May 15, 2013

Cultivating My Brand & Progress



This is an exciting and frightening time for me.

When +Alexandra Webb  first asked me if I wanted to be part of this experiment I instantly said yes and as the months have passed I have come to realize the importance and the seriousness of that answer. Who would have thought that one simple word—just three little letters would alter my life so dramatically. But it has and it will continue to do so. Every move I make on social media, every blog post, every Tweet, every Facebook status on my author page, every comment has to be carefully weighed against my brand as an author. And yes, authors are brands in and of themselves.  Granted I am a small name, practically unheard of brand, but it is my brand I am trying to cultivate.

At the beginning we each knew we were going to need a “SPE Project” the one work we were going to use to break into the Self-Publishing business to try to make names for ourselves, to see how hard this industry really is to become successful, and to catalog our ups, our downs, our hits and all of our misses. My project for SPE is “Waking Up In Bedlam” and as for my downs, here they are: I’ve been stuck on Chapter 12 for over a month now. I am procrastinating, sometimes not even consciously, sometimes I think the fear of reaching for my dreams triggers something in my brain that says “Let’s take a break even though you’ve only written 12 words and play “Where’s My Perry” for a little bit.” And off I go. Because it is frightening when you are reaching for your dreams. And as the famous quote goes:

 If your dreams don’t scare you, they aren’t big enough.

I’ve seen this attributed to Ellen Johnson Sirleaf, Albert Einstein, Eminem, Winston Churchill, and Dr. Seuss. I don’t really care who said it (although it is quoted in Madam President Sirleaf’s book, so let’s just go with that), it is the truth. Your dreams should scare the ever-loving-crap out of you. End of Story. And every move you make should be pushing you towards that goal. So yes, I procrastinate. I play “Where’s My Perry” when I should be concentrating, I slack and get distracted by Facebook posts and even worst Facebook drama. But I always manage to pull myself back and remind myself that just because I’m scared of what it will mean for my life when I finish this project that I am only ever a failure, a true failure if I do not try.

So I am still trying. And for the record, Chapter 12 is the last chapter in Waking Up In Bedlam, so far it stands at 52k+ and I’ve already sent Chapters 1-9 out to some of my beta readers, I’ve already gotten feedback and things are looking good. Even while procrastinating my efforts are still going towards my dream and my goal. While I’m playing my stupid Perry game on my iPad I am usually combing through the previous chapters, fixing little things here and there. Even when I’m not posting about my progress I am still focused while goofing off.

I read my manuscript from Prologue to Chapter 12 at least once a week, to alter, edit and make sure I’m not overlooking stuff.  Self-Publishing gets a bad rap for having spelling mistakes, grammar mistakes, looking unprofessional, with shoddy editing, and plot holes.  I am striving to make sure that I can polish this baby as best as I can, that I take all of my beta readers advice and suggestions and that I do all that I can so that I do not fall into that stereotype.


I have this reoccurring nightmare that when my book is released it is so bad that I become the most hated person on the internet, the people in my small town all revolt against me and drag me out to the center of town and burn me at the stake with the ONE copy of my book that sold. I wake up in a cold sweat, panting and breathless, usually in tears or screaming. My poor dog and husband probably think I’ve gone insane. I am a writer, I think it is safe to say that my sanity-boat sailed a long time ago.

I don’t want to be burned at the stake, I don’t want to be roasted on the proverbial pyres of the internet either. I am my brand, my brand is me and I want to succeed, even if it means taking longer than I had hoped for the final product.


So where does Waking Up In Bedlam stand as of now? We are at 52k, one chapter left to write. Three chapters left to send out to my beta readers, then it is time to start the editing process. After a couple of rounds of that and final edits it will be good to go. I am aiming for mid-July.

I am also taking an online course for self-editing called “BeforeYou Hit Send” by Angela James. I’m hoping that will help me because I know grammar isn’t my strong suit and because I know I have a lot to learn.

One thing I can say is this: I am proud of myself. I’m proud that I am sticking with this even if it is slow going. I am proud that I am taking steps to get my name out there, to have my name in constant publication, I do that with the Twisted Tales blog. It is a project that is far more than just writing a fun little fairytale, it is more ways of cultivating my brand, my name and having a body of work that others can enjoy on a reoccurring schedule. I am proud that I am stepping outside of my comfort zone to do things like take the “Before You Hit Send” course and setting up my “Smashwords” acct in anticipation of publishing Waking Up In Bedlam. I am proud that my beta readers and friends like my story. I love when they email me that a piece of dialog made them laugh or that they want more. Those things make me feel incredibly good.  It lets me know that I am on the right track.

As for my reoccurring nightmare, I think in time it will pass. I know there will always be haters. People will hate on me and my books without even reading them. I know this, it is the nature of the internet.  I know I will get drive-by 1 star ratings from people who dislike me personally, or don’t like paranormal romance, or who think using the word “cock” means I should burn in hell. These are bound to happen, that I am prepared for. What I fear is letting myself and the people that believe in me down. That would be the worst.


Thursday, May 9, 2013

You cannot please everyone

First off, lets hear it for the writers of the Twisted Fairy Tale blog! They are doing a great job and it was wonderful to get to know them all a little bit through their interviews.

Now on to my late post. (Sorry life distracted me a little.) Today I want to cover the importance of feedback and reviews. They kind of go hand in hand, but we're going to separate them. So when I say feedback, what I'm talking about is the beta readers. I love my beta readers, I appreciate every one of them, but you have to remember that you can't make everyone happy. So how do you approach it when they all have different opinions on a certain spot? Well, here's what I do.
Too cute not to post. 

I keep in mind that they all have different area of expertise or a strong point. I discover this as we go along with editing. I have one beta reader who excels with little details and another who has a better eye for timing. There is one who lives the lifestyle and can tell me where I need to tighten up my accuracy on those details. (Note: Even though I live the lifestyle it is always nice to have extra eyes on that.) I have one who is fantastic at sex and one who is great with grammar. Many of these have multiple skills that over lap which help me out. So with all this feed back, what I do is I go over it all, see if there is common ground on complaints (This scene is too short, this is confusing, it moved to fast) and then I work on fixing those. Once the common ground things are taken care of I look closer at what each beta had to say in different spots. I take the good with the bad. Some of it is just person specific and some of the feedback has valid points. This is where you have to remember, you cannot please everyone.

You are the author, you know your characters best and the storyline. It's great when beta readers catch discrepancies and they are able to help you strength your writing. They help with flow and content and they push you to make it the best you can, but you have to be true to you and the story. If beta reader A wants more sex, but beta reader B thinks there's too much, you have to make that call. If beta reader C and D didn't say anything about it, then again, you have to make the call. Do you leave it be? Do you shorten the sex scenes, take one out? Put one in?

On another project I had beta reader A say, "If it wasn't your writing, I wouldn't be able to get past the first page. The start didn't suck me in." But Beta reader B and C said, "It's fine, there was no problem getting past the start." or when another reader says, "The ending feels rushed." but no one else felt that way. I just had to take a chance and go with my gut feeling. With In Black and White, I've already gotten back conflicting feedback. Some of the calls are tough to make, but feed back is important. especially honest feed back.

So that brings me back to reviews. Reviews kind of drive me nuts, because you have the people who write obviously forced five star reviews, and then you have the drive by one star reviews. It happens to everyone, go read some reviews on goodreads, amazon, shelfari anywhere. You will see the ones that you know are forced (say the same thing over and over again) a lot of time you have friends of the authors that'll just repeat what the last friend said.

Then you have the drive by reviews. The people who leave a low rating without actually leaving a review. Some of them come from accounts that have just recently been activated, and sometimes not. The important thing as an author is not to respond to the negativity of these. Do not try to call the people out, just ignore it. People who read reviews normally take everything with a grain of salt, because they understand that these things happen. Those same people will take five star reviews with a grain of salt as well. (It depends on the review)

Reviews are helpful though, it does let the readers know who enjoyed it, who didn't and the reasons why. Occasionally, you'll get a review that makes you want to bang your head against the desk. I think my favorite review that I saw (when looking at reviews) was, "It was too short, I didn't realize it was a novella when I bought it." The book was marked as a novella, so clearly that wasn't the author's fault. Or, "I didn't like the way the storyline revolved around the romance of the characters. I wanted more focus on the events surrounding them. Too much fleshy action." That was on a romance novella.

My final thoughts on this are: Readers: leave honest reviews, Beta-readers: give the best and most honest feedback you can, and Authors: You are nothing without your readers and the help you get behind the scenes. Remember that. Also remember, you get nothing but drama when you react to negative reviews. Let it roll off your shoulders, laugh about it and then move on.